While 5G hardly deployed, China is aiming at 6G

While the sending of the 5G versatile system is simply starting, China is propelling an exploration bunch on 6G, the up and coming age of portable correspondences. The nation expects to be a world chief in this innovation.

This denotes the official dispatch of the innovative work of 6G innovation , respected the Chinese Ministry of Science and Technology in an announcement posted on its site.

The exploration bunch is comprised of 37 pros from colleges, investigate organizations and organizations.

Against a background of mechanical competition with the United States, China is right now dynamic to send 5G. The three principle Chinese communication administrators showcase this administration since Friday in the fundamental urban areas of the nation.

The 5G should offer a speed multiple times quicker than the current 4G systems. It will consequently empower quicker transmission of information with its cell phone, however particularly to move the Internet of Things, for example, self-ruling vehicles.

The Chinese mammoth Huawei, thought about the world chief in 5G gear, has additionally been taking a shot at 6G examine in one of its Canadian labs since August. As indicated by Huawei's VP of research procedure and associations in Canada, Song Zhang, it will take in any event 2030 to make the innovation accessible to the overall population.

The Canadian government is right now concentrating the probability of forbidding the organization from taking an interest in the sending of 5G on its region. A choice ought to be made in the coming months.

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Levels of IT support: Who addresses customer issues?

Depending on the size of a company, IT support can consist of a single employee or even an entire department. Some have internal teams to deal with employee problems, and others to serve customers or users.

This help can be delivered by phone, chat, video, tutorials, chatbots , message boards, etc., depending on the levels of IT support. Creating a structure around this concept allows:

Address customer needs strategically.
Create a positive customer experience .
Solve simple problems quickly.
Establish a deadline and resolution protocol for the most complex problems.
Increase employee satisfaction.
Improve agent training.
Get suggestions to develop new products.

The levels of IT support are usually organized as follows:

Level 0
Automated or self - service solutions that can be accessed without the help of a Help Desk are concentrated here . These tools include password reset, ITIL support websites, and knowledge base. A technician is not present at this level.


Level 1
It filters all calls to the Help Desk and provides basic support for troubleshooting such as password reset or printer configuration. Here the ticket management and redirection to the higher levels, including 4, where the suppliers are involved, is also carried out. An agent of this level collects and analyzes information about the problem and determines the best course of action. Level 1 can also offer support for Level 2 and 3 issues that have already been documented.


Level 2
This usually addresses problems with PCs and laptops. It also covers software installation, configuration failures, hardware repair , etc. The technicians of this level are responsible for the problems that Level 1 cannot solve, although these can be directed to Level 3 depending on the way in which the Help Desk operates. This support staff has a deep knowledge of the products and services, although they are not necessarily those who designed them.

Also read: How to improve the mental health of the IT support team?



Level 3
Database administration, server repair, attention to infrastructure problems, and data center issues reach Level 3. Here solutions to new problems are deployed, as a technician in this category has extensive experience in the aforementioned areas , since it could be who created the product or service. This also tries to duplicate the problems and define the root of them, using product designs, code or other specifications. Once the cause is found, the company creates a solution that is documented and available to the lower levels.



Level 4
Level 4 refers to the support of problems that cannot be addressed by the organization. These include support for printers, copiers, software, and machine maintenance. Most are carried out by external suppliers, the company only monitors the implementation of the support.

support levels of you

This amount of IT support levels is not a rule in all companies, as they may exist more or less. Many Help Desk technicians can do Level 2 and 3 tasks, and there are times when they can take calls and guide the repair themselves. Similarly, Level 2 can work with infrastructure, while Level 3 can also deal with personal computers.


Are IT support levels necessary?

Those who oppose the levels of IT support claim that the tedium of solving the same problems all the time, or the possible frustration of customers realising that they know more about the products that those who are trying to help them often lead to failure. . For this reason, collaboration emerges as a possible solution: a Help Desk ticket is assigned to a specific individual or group that resolves it or carries it through the entire support system; This allows all staff to learn about other areas, and ensures that the client feels clothed.

According to Paysa, this position earns on an average about $133,531 in Seattle. It ranges from $116,313 at the 25th percentile to $147,218 at the 75th percentile. Read about here
IT Support Engineer Salary

Findings shows that 5G technology helps boosts network service provider revenue in Thailand

Revealing 5G has helped increase the annual revenue of telecommunications service providers in Thailand by more than 1 billion dollars or over 34,000 million baht. Thailand is preparing to launch 5G services in 2021,

the latest study from a global management consulting firm A. T. Kearne under the assignment from Cisco The global technology leader suggests that the launch of 5G services will increase the annual revenue of telecommunications service providers in Thailand by up to 1.1 billion dollars (or over 34,000 million baht) by 2025, with 5G to support connectivity 50 times faster, with 10 times faster response time and less connection power compared to 4G, which is considered as three important features: Fast data transfer Low delay And low power connections

High speed, low delay And improved connections Is a key factor that helps telecom service providers provide ultra fast internet connection Can support high definition video streaming Cloud gaming And offering interactive content powered by Augmented Reality and Virtual Reality (AR / VR) to consumers. It also helps push 5G applications in more advanced ways, such as Smart City, Industry 4.0, large IoT (Internet of Things) networks and more, all of which will help providers Telecommunications services can increase revenue from both consumers and corporate customers.

For Thailand, it will be one of the few countries that will launch the 5G service in 2021. It is expected that the first phase of growth after the deployment of 5G technology will come from high-end customers with supported devices. And the customer base will gradually Expansion as the price of supported devices decreases. For this reason, it is expected that the proportion of 5G usage will be around 25 to 40 percent in major countries. In the ASEAN region by 2025 in Thailand The proportion of 5G usage will reach 33 percent and the total number of 5G customers in ASEAN will exceed 200 million by 2025.

Mr Nawon Menon, ASEAN regional president at Cisco, said it was a good time to launch 5G services for telecommunications service providers. Because the data transmission on the cellular system is growing rapidly Because users have used services and content On a growing number of personal devices. At the same time, organizations are looking for ways to take advantage of the 4IR - Fourth Industrial Revolution powered by AI, IoT, 3D printing, advanced robotics. high And wearables To drive business growth The deployment of these technologies will be successful, requiring efficient connections. Which is a great opportunity for telecommunications service providers to expand their business base in the corporate market. And create long-term sustainable growth

Watson Thiraphatphong, managing director of Cisco in Thailand and Indochina, said: Businesses all over Thailand Especially in key sectors such as the manufacturing sector are looking for 4IR technology. The launch of 5G services in the next few years will accelerate the deployment of technology. And bring enormous benefits to large business organizations At the same time, consumers are still waiting for the 5G launch to improve the experience of using content on their personal devices. Both trends will play an important role in promoting Thailand's economic growth in the next few years. Telecommunications service providers are preparing to launch 5G services, with a potential investment of approximately $ 10,000 million (300,000 million baht) to develop 5G infrastructure in ASEAN by 2025.

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